This return policy applies only to purchases made here at lifefactory.com. If you purchased your Lifefactory product from one of our retail partners, please contact that retailer directly for their return policy.
We hope that you are completely satisfied with your Lifefactory products. If for some reason you are not satisfied with your Lifefactory order, you can return your order within 30 days of purchase date for a full product-refund, shipping charges will not be refunded. Returned items must be in new and unused condition with original packaging. If you wish to return your order, please contact us at [email protected] with your order number to request a Return Authorization (RA) number. We cannot accept returns for any orders that are past 30 days of purchase.
We do not accept returns of used products unless they have a manufacturer defect. Items that are damaged due to human misuse and gravity (i.e., dropped and broken) or damaged from regular wear & tear are not considered defective and are not eligible for refund. If you suspect your item may be defective, please contact us at [email protected] with details of the suspected defect.
While our bottles are durable, we do not claim our product to be unbreakable. We understand accidents happen, so we offer plain replacement glass bottles in the event that the silicone sleeve and cap are salvageable after breakage. This offer is valid only for customers with a US shipping address in the 48 contiguous states. Replacement glass for glassware such as the wine glasses and beverage glasses are not offered at this time.
Please contact us at [email protected] for information on how to obtain a replacement bottle.